Tom Hopkins
Coaching for Learning
I have been reflecting the past few months about this idea of Coaching as a way of leadership. I have been reading books and articles...
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Tom Hopkins
Learning to be Kick-ass for the Customer
I want my customers to have a kick-ass experience. When I look at my company's customer scores on Google or Yelp, I see 1, maybe 2 star...
Tom Hopkins
Coaching is difficult, but worth it
I've been working with a team of real Lean leaders helping to change culture by developing our company into a learning organization of...
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