| Be the Spark

This week I spent my time in a Master Black Belt class for training. This particular week was focused on Advanced Lean and Finance. Other...

I have been reflecting once again on the myriad of changes that have been happening with the journey of learning I've been on recently....

I just finished reading the book Workplace Management from Taiichi Ohno. It has been suggested that his book is not something to read as...

I have been working with a small team in Atlanta, GA the past couple weeks and used a lot of the skills learned from our Operational...

I've been collecting many of the learning experienced in our organizational transformation and creating models of what we have been...

As we go on our Gemba Walks and do our Reflections, we also must step back to try to understand what it is we are doing while on the...

I had a few experiences this week that really got me thinking about what was underlying the behaviors I was seeing. There has been an...

I witnessed this concept happen this past week as I worked with the team with their Gemba Walks. We walked and learned more about one of...

I want my customers to have a kick-ass experience. When I look at my company's customer scores on Google or Yelp, I see 1, maybe 2 star...

This week I worked with another team to start their journey toward Operational Excellence. Again there were many great discussions,...

So it's been a few weeks since I last shared my thoughts. I am currently in Los Angeles, CA helping out one of our sites during our Peak...