| Be the Spark

It's been a couple weeks since I last posted. I took some time away from everything to refocus on wellness and refresh myself. When I...

This week was such a whirlwind. It was the first week in a new role, and my week was just a nonstop week of things to do. I wonder about...

I have been reflecting once again on the myriad of changes that have been happening with the journey of learning I've been on recently....

I just finished reading the book Workplace Management from Taiichi Ohno. It has been suggested that his book is not something to read as...

I've been collecting many of the learning experienced in our organizational transformation and creating models of what we have been...

As we go on our Gemba Walks and do our Reflections, we also must step back to try to understand what it is we are doing while on the...

I have had a bit of a rough week. Work has been fun, but personal things this week have left me in a bit of a knotted up state. I have...

I want my customers to have a kick-ass experience. When I look at my company's customer scores on Google or Yelp, I see 1, maybe 2 star...