Tom HopkinsJul 15, 20186 min readHow hero-minded management breaks systemsThis past week I was working with a team on a project looking at some issues that were being seen in our overall surface transportation...
Tom HopkinsMar 28, 20184 min readVariation caused by this is the hardest to controlI witnessed this concept happen this past week as I worked with the team with their Gemba Walks. We walked and learned more about one of...