| Be the Spark

Just a short story to share. I am currently in Columbus, Ohio getting my first week of Master Black Belt training from MoreSteam. I will...

This past week I was working with a team on a project looking at some issues that were being seen in our overall surface transportation...

Last week I had one of those epiphany moments. You know, those "I can't believe I didn't see that before" type epiphanies. I have been...

I witnessed this concept happen this past week as I worked with the team with their Gemba Walks. We walked and learned more about one of...

I want my customers to have a kick-ass experience. When I look at my company's customer scores on Google or Yelp, I see 1, maybe 2 star...

This week I was in Independence, MO working with another team in our company to help learn the skills of coaching and how to see waste...

This week I worked with another team to start their journey toward Operational Excellence. Again there were many great discussions,...