Tom Hopkins
What Trader Joe's Can Teach us about Values
I have to start out with the simple fact that I am obsessed, completely obsessed with Trader Joe's. There's plenty to obsess about too....
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Tom Hopkins
Learning to be Kick-ass for the Customer
I want my customers to have a kick-ass experience. When I look at my company's customer scores on Google or Yelp, I see 1, maybe 2 star...
Tom Hopkins
Leaning out the Cleaning
I hate cleaning. It's not that the cleaning part is what I hate, I hate the fact that things get so dirty so quickly and then I spend so...
Tom Hopkins
Conformity, Creativity, and Standard Work
This weekend I watched Dead Poets Society, a movie I haven't actually watched until now. In the movie, Robin Williams' character, Mr....
Tom Hopkins
It's time for some Career Resolutions 2018
Each New Year is a perfect time to reflect upon the previous year and think about the year ahead. I have spent this time to reflect upon...
Tom Hopkins
Why should I trust you?
I've been having this conversation quite often lately. The idea is that for every action, for every statement, and for everything that we...
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